Issues

• fix(permissions): "Ticket not found" toast in Customer Portal for HD Customer Manager due to missing read permission on HD Ticket Template

  bug
  frappe/helpdesk#3816 · Filter by author tomkosmita opened on Sep 30, 2026

• Enterprise Service Management mode with first-class Frappe ecosystem integrations

  Integration
  frappe/helpdesk#3808 · Filter by author ahmedelsherbiny-jpg opened on Sep 28, 2026

• Make Attachments Public setting is ignored for tickets

  frappe/helpdesk#3804 · Filter by author ps173 opened on Sep 27, 2026

• Crowdin sync stalled since June: outdated source strings, German translations added outside Crowdin

  frappe/helpdesk#3794 · Filter by author marcramser opened on Sep 25, 2026

• Error manual installing helpdesk

  bug
  frappe/helpdesk#3784 · Filter by author mspro66 opened on Sep 20, 2026
  1

• Apply Field Dependencies in the agent ticket view, not only on the New Ticket page

  frappe/helpdesk#3779 · Filter by author whatisupif opened on Sep 18, 2026

• Jist of issues to assignee

  frappe/helpdesk#3778 · Filter by author umairsy opened on Sep 18, 2026
  

• Forward Ticket to External Third Party / Supplier in Frappe Helpdesk

  featuregood first issue
  frappe/helpdesk#3774 · Filter by author Usman-Kanz opened on Sep 16, 2026
  4

• get_list_data returns error when a saved view names a field that no longer exists

  frappe/helpdesk#3773 · Filter by author zeel-codder opened on Sep 16, 2026
  1

• Matching customers by email domain

  frappe/helpdesk#3764 · Filter by author manasan3010 opened on Sep 8, 2026

• Going from /portal (customer portal) to /helpdesk no UX way to go back to /portal

  bug
  frappe/helpdesk#3756 · Filter by author BloodyIron opened on Sep 4, 2026

• Agent efforts reports

  frappe/helpdesk#3745 · Filter by author rehansari26 opened on Sep 2, 2026

• New ticket only on if marked in To

  bug
  frappe/helpdesk#3744 · Filter by author rehansari26 opened on Sep 2, 2026

• Prefer knowledgebase doesn't work

  bug
  frappe/helpdesk#3717 · Filter by author ews-pgasser opened on Aug 26, 2026

• Confirmation dialogue on Closing new tickets without a progress

  frappe/helpdesk#3714 · Filter by author elhananjair opened on Aug 22, 2026

• v1.28 regression: agent-side customer-linked ticket visibility removed from _agent_query(), inconsistent with has_permission

  bug
  frappe/helpdesk#3686 · Filter by author omisocial opened on Aug 8, 2026
  1

• Upgrading to frappe-ui 1.0.0

  frappe/helpdesk#3685 · Filter by author netchampfaris opened on Aug 7, 2026
  9

• Customising my Frappe Helpdesk

  feature
  frappe/helpdesk#3678 · Filter by author EQSswab opened on Aug 6, 2026

• bulk_reply reports success when individual replies fail

  bug
  frappe/helpdesk#3673 · Filter by author aerodeval opened on Aug 4, 2026
  

• Helpdesk force-redirects /login and /desk to /helpdesk for certain roles, even after uninstalling the app

  bug
  frappe/helpdesk#3633 · Filter by author nilpatel42 opened on Jul 30, 2026
  2

• Question: How did Frappe Otto AI use the internal Helpdesk Knowledge Base to respond to tickets?

  frappe/helpdesk#3632 · Filter by author Sakshi-Greycube opened on Jul 29, 2026

• Request for editing helpdesk dashboard.

  frappe/helpdesk#3619 · Filter by author ABDULLAH-SHETHWALA-UBIQ opened on Jul 24, 2026

• Customer portal shows empty/irrelevant custom fields; no conditional field visibility in HD Ticket Template

  bug
  frappe/helpdesk#3614 · Filter by author ews-pgasser opened on Jul 23, 2026
  1

• CC feature while creating a new ticket

  frappe/helpdesk#3609 · Filter by author nehasan16 opened on Jul 23, 2026

• [Feature Request] A way to change default hard coded links

  frappe/helpdesk#3567 · Filter by author elhananjair opened on Jul 17, 2026